What Can We Help You With?
Looking for answers? Most questions can be answered instantly by searching our frequently asked questions.
Where are SYIL products made?
SYIL machine tools are designed, manufactured and tested in our factories in China. Quality Assurance (QA) procedures for each machine are developed and controlled by our in-house engineering team. A SYIL employee audits the quality of every device at the factory before approving its shipment. Upon request, such audit can also be performed by an external auditor like, e.g., SGS. Components and accessories are either made by us or sourced from around the globe, including Germany, Japan, and Switzerland.
What can I expect for manufacturing quality?
You can expect every CNC machine to meet the highest international quality standards for CNC devices. Naturally, each machine meets specifications recorded in our inspection report. The castings are high quality. Be trusted that SYIL's castings come with consistent wall and web thickness. We use modern CNC surface grinders to perform the way grinding. Final fitting is completed by craftsmen using hand scraping techniques. Ballscrews are hand fitted and inspected. Electric motors are built to the highest standards at modern factories. All our new SYIL machines are painted with resin paint which adheres firmly to metal surfaces and is resistant to oil and cutting fluids.
Are service technicians available for service and maintenance?
At SYIL we offer remote support as well as local support. We have a network of dealers with global reach. Our China-based technical support team is available via phone or email. They can provide guidance on installation, troubleshooting and when applicable component replacement. Kindly note that we aim to deliver durable and simple machines, with few problems and easy repairs. Nevertheless, in case there is a severe repair needed which you cannot do yourselves, we will help you find a local service solution. Please contact us in any case where you need such service.
Sales and Shipping FAQs
When I request a quote, am I agreeing to buy the machine?
No, when requesting a quote, it is non-binding. The price listed on our offer is valid for 30 days, and at any time you can decide to proceed with the purchasing process or decide you are not going to buy the machine.
Are there any additional shipping costs?
All quotations provided by SYIL America include all import duties and shipping costs from China to the United States. Depending on the type of machine and the specific location in the U.S. additional freight costs within the U.S. might apply.
How are the machines shipped?
All machines are shipped via freight. In most cases, we arrange shipment for our customers, as we have the expertise, the network and affordable shipping rates to any location worldwide.
What is the lead time on delivery for machines?
Our machines are ready for shipment from Shanghai within five working days upon fulfillment of agreed payment terms. Freight times vary based on the location of delivery. Generally speaking, we are looking at 4 to 6 weeks for any destination within the United States. Kindly ask us for a more accurate lead time when you request a quote.
Can I see a SYIL machine somewhere?
SYIL machines are in use by our customers in various cities. Some of them would be happy to demonstrate the SYIL machine to you. Kindly contact us to see if we can set up a demo for you.
Technical Support FAQs
Are replacement parts available?
We stock all replacement parts in our warehouse in China and can provide fast air freight delivery to the United States if needed. In case you are looking for spare parts, the best is to contact our Technical Support team. It is our job to find a solution for you.
CNC Machine Questions and Answers
Who invented CNC machines?
Actually, the invention of CNC machining was inspired by the development of the Numerical Controlled (NC) machine made by John T. Parsons in the 1940s-1950s. This breakthrough invention led the way towards modern automated machines. To read more about the history of numeric control, Wikipedia offers a good long read.
Can you tell me what CNC machines are used for?
Can you tell me how CNC machines work?
How many types of CNC machines exist?
How much does a CNC machine cost?