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Frequently Asked Questions

SYIL machine tools are designed, Our machinery and equipment are designed, manufactured, and tested in our factory in China. Components and accessories are manufactured in-house or sourced from around the globe from our partners in Germany, Japan, and Switzerland. These products go through quality assurance procedures developed and controlled by our in-house engineering team.

You can count on our machinery to meet the highest international quality standards for CNC devices. We ensure that each machine meets the necessary specifications recorded in our inspection report. Moreover, the castings are high quality with consistent wall and web thickness, and we use modern CNC surface grinders to offer optimal performance. Final fittings are completed by our craftsmen using hand scraping techniques. Ball screws are also hand-fitted and inspected, while electric motors are built to the highest standards at modern factories. All SYIL machines are painted with resin paint to resist oil and cutting fluids.

At SYIL, we offer remote and local support to our clients. Our China-based technical support team is available via phone or email 24/7 for guidance on installation, troubleshooting, and component replacement. Our network of dealers has a global reach, and we can support you wherever you are. However, we will help you find a local service solution if a repair is necessary. Don't hesitate to get in touch with us for further assistance.

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We keep replacement parts stocked in our warehouse in China. If you are looking for a spare part, contact our technical support team, and we will help get you the part as soon as possible.

We offer great value for money with our machines. You can rely on us for the best quality products, and although there are cheap substitutes available in the market, they might not always provide the best results. Get a quote today to learn more.

Your needs might be different, and if SYIL's products might not be exactly what you want, we offer tailor-made products. Please fill out our form and request a customized OEM solution for your business.

Our machines are built to stock or ordered and shipped to you straight from our warehouse in China. These worldwide shipments are delivered via freight forwarding companies familiar with all the details of shipping, customs clearance, port operations, and local delivery in your company.

We want the process to be easy for you. Once you receive your machine, you can easily mount the equipment on a stand or desk. The CNC machine can be lifted using the eyebolt on the top of the column or the thru-holes in the base. The machine has also been developed and manufactured to allow disassembly. Although user disassembly does have warranty consequences, please review the warranty before any disassembly.

To serve you instantly, we have developed an instant quote calculator that requires you to follow simple steps to help you get a round figure on what the machine will cost you. Select your desired type of CNC machine by clicking on the image below. This will take you to a quote calculator where you can configure your machine to your requirements. Within 30 seconds, you’ll have the CNC machine price in your inbox.

No, we do not expect you to purchase by simply asking the machine's price. The quoted price listed on our offer is valid for 30 days, and at any time, you can decide to proceed with the purchasing process.

All quotations provided by SYIL America include import duties and shipping costs from China to the United States. Depending on the type of machine and the specific location in the U.S., additional freight costs within the U.S. might apply. We ensure that there are no hidden costs and you know exactly what you will pay before making the purchase.

All machines are shipped via freight. In most cases, we arrange shipment for our customers, ensuring affordable shipping rates to any location worldwide.

Our machines are ready for shipment from Shanghai within five working days upon fulfillment of agreed payment terms. The total lead time can vary based on the client's location and delivery time. You can expect to receive your order in 4 to 6 weeks for any destination within the United States. You can ask for a more accurate lead time when requesting a quote.

SYIL machines are in use by our customers across the globe. Some of them would be happy to demonstrate the equipment. Kindly contact us to see if we can set up a demo for you.